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TERMS and Conditions

GENERAL INFORMATION

We use exclusively genuine leather of different types, different thicknesses, and different texture. Each item is custom manufactured and has its own distinct peculiarities just like a canvas painting, for instance. An exclusive texture and particular color tinctures, the vintage effect and brass assessories – all these features ensure our products’ uniqueness. Color tones may differ from the pictures on your device screen depending on its type and color rendering ability. In any way, we are trying to perform our work the best way possible, and if you like our products in the pictures, you will most certainly like them under real circumstances as well. Leather is a natural material possessing a somewhat heterogeneous structure. It is not plastic or vinyl, so leather may have natural imperfections, possibly folds, wrinkles, and other marks like any other natural material. The patina effect on all our products is always attained manually.

We are constantly striving to improve our products. That is why some minor changes may be traced in the products when compared to the pictures on our website. If any particular part is very important or crucial for you and can anyhow affect your decision to purchase this product, let us know about it, and we will send you a picture of the currently available product which can be purchased right now.

Paying for the goods, you confirm the fact of full familiarization with all the information regarding our products, operating conditions, order, as well as return conditions.

Please note we have the right to refuse from communication in response to rude or disrespectful treatment, as well as to discrimination on national, racial, gender, religious, and other grounds.

 

MAINTRANCE AND CARE

Our leather products are polished in a special method and covered with a special composition to give depth to the color, brightness, and light moisture protection. They need tender and careful use to serve you as long as possible. Avoid exposing leather products to moisture, rain, snow, chemical, or corrosive substances. Our products are designed and manufactured to serve you long. We use the best materials and take care of your comfort, hoping that our products will bring you joy for many years running.

If you a need a restoration of the products, please contact us by e-mail specified in the Contacts. Attach as detailed photos and videos as possible so that we can assess the degree of damage to the product and inform you about the possibility of the restoration. Standard cost of restoration is 50% of the value of the product (on the day of treatment), because to paint and restore the appearance, you must first remove the existing coating. This should be done quite carefully. But the most reliable way to have a beautiful appearance of product for a long time is to wear it gently. Although aging our products are very noble.

And remember: beautiful things are created to serve beautiful people! But not vice versa.

 
PAYMENT
The choice of a payment method is carried out in time execution of the order of goods.
For the order of products which demand individual manufacturing and the choice of personally colors by you we ask to make the full payment. The reference term of manufacture is 3 weeks, but in any case, is discussed individually, depending on the complexity and quantity of ordered products. Other factors can also influence manufacture terms. We aspire that you were satisfied not only our products, but also communication with us, that is process of the order also. Therefore, do not hesitate to ask us questions.
If you are uncomfortable with the standard methods of payment and delivery, or you want to offer your method of payment or delivery, please contact us in any convenient way for you. And we will find a solution that is convenient for everyone.
Making payment, you confirm that you got acquainted with all properties and qualities of goods and agree with the conditions and provisions described on our website. 
 
DELIVERY
After implementation of the order on the website we will contact you by means of a contact information which you will provide, and we will offer the most comfortable and reliable way of delivery depending on the country of destination. After we will send you the invoice for payment for goods. After 100% of payment we will carefully pack goods and we will send in the shortest possible time (usually it is 1-3 days). Then we will provide you TRACKING NUMBER. Delivery periods are regulated by the chosen delivery service. 
Standart way of the international delivery – International Registered Air-Mail shipping by the national post operator Ukrposha https://ukrposhta.ua
If you need to make another delivery, please contact us to clarify the details.
After sending you can track your parcel using the track number on the site https://ukrposhta.ua as well as with the help of third-party services and applications for tracking your shipments After crossing the border, the cargo must be tracked on the site of the local national postal operator (the order delivery in your country is carried out by the national local postal service).
From the moment of shipment of the goods, the delivery service takes responsibility for the delivery time and quality.
Please note that for international delivery, the Customs Service of the receiving country may request payment of local customs duties and fees before you receive your order. The recipient is subject to all import duties levied by the country of destination. We can not know the exact amount of taxes and fees. For details, contact the appropriate service in your country.
 
PRODUCT RETURN POLICY 
Since most of our products are made to order, on an individual basis, we can accept the merchandise back only in case it has some production issue or defect. We will repair it as soon as possible or replace the item with another one available in range upon your approval if it is impossible to repair. All our products pass a strict quality control before shipment, so the probability of such a defect is extremely negligible. Necessary requirements for a return: the product should not have been in use or have usage signs like scratches or scrapes. The product must have its original appearance with no changes, and the packaging must be returned undamaged in its original condition.

In case the product is stamped with a personal monogram of your choice, such product is not subject to return as it is considered to be manufactured to your order. If the manufacture of the product implies a change in the standard design of the product or the use of non-standard materials at the buyer's request - by type, color, composition, etc., or custom color, then this product is also called custom-made. Such differences from standard products are indicated when ordering goods. All risks associated with the individual perception of color or design of a product made to order are borne by the buyer. We also consider it necessary to remind that we use natural leather, which is painted by hand, and therefore the color cannot meet a single standard of color, such as in the printing industry or in the automotive industry. Also keep in mind the color perception distortions that visual information transfer devices bring. 

Our products are carefully verified according to many criteria, but if the buyer wants, he can make such individual changes under his personal responsibility. The cost of such changes is negotiated individually. Products with individual changes are considered to be made to order and are not subject to return. We wish to remind you we are eager to make everything possible for you to be satisfied with your purchase, and therefore, we carefully check our products for any production defects.

In case you purchased the product in our store, and it was not manufactured to order, you have the right for a full refund within 14 (fourteen) days if you do not like the product – no penalties or commission fees apply. However, please mind, we will fully refund the order, but shipping cost in both directions will be completely at the buyer’s expense.

Products sold at a discount cannot be refunded since any discount scheme is a usual way to encourage a buyer to make a purchase during a specific period of time (for instance, during a holiday season). Moreover, the two-way delivery, as well as the return process, may take quite a long time. Therefore, if you are not sure in your choice right now – take some time off and make an order when you are completely sure. You should be happy with your purchase, and you should spend your money on things you really like.